Job openings

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and experienced Assistant Front Office Manager to join the Hotel Team and Western Sydney Convention Centre! 

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

The Benefits of the Role

• Inclusive, flexible and engaging working environment built on strong values and authenticity
• Training and Development with global career opportunities
• Staff discounts on accommodation and food & beverage across Accor’s 5,000+ hotels worldwide 
• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise
• Reward and recognition programs that celebrate outstanding contributions 
• A range of leave options for PT/FT employees and additional employee benefits
• Staff social events and opportunities to connect with your teammates
• Complimentary onsite parking

About the Role

As our Assistant Front Office Manager, you will play a key role in leading the Front Office team and supporting the day-to-day operations of the department. Working closely with the Front Office Manager, you will help drive operational excellence, deliver exceptional guest experiences and lead the team to provide outstanding service at every stage of the guest journey.

Key Responsibilities 

• Lead, motivate, and support the Front Office team, fostering a positive and collaborative working environment
• Oversee daily operational movements, including arrivals, departures, room allocations and guest requests
• Act as the first point of escalation for guest concerns, handling and resolving complaints professionally to achieve positive outcomes
• Ensure exceptional customer service standards are consistently delivered in line with brand expectations
• Coordinate with Housekeeping, Food & Beverage, Maintenance and other departments to ensure seamless hotel operations
• Assist with rostering, shift coordination and team performance to meet operational requirements
• Monitor compliance with hotel policies, procedures, and brand standards
• Maintain accurate records and reports while ensuring a high level of attention to detail
• Support the Front Office Manager in driving operational excellence and continuous improvement
• Oversee and assist with operations within the Western Sydney Convention Centre as required, ensuring a seamless and consistent guest experience across both venues

About You

• Previous experience as a Duty Manager (minimum 1-2 years preferred) or Assistant Front Office Manager within a hotel environment
• Proven experience in a Front Office leadership role, with the ability to lead, coach and motivate a high-performing team
• Previous experience using Opera PMS
• Exceptional customer service skills and a genuine passion for creating memorable experiences
• Excellent communication and interpersonal skills, with the ability to build strong relationship with guests, colleagues and stakeholders
• Strong organisational skills with exceptional attention to detail and the ability to manage competing priorities
• A proactive hands on approach and a positive attitude, strong work ethic and ability to work collaboratively as part of a team
• Hold a current Responsible Service of Alcohol (RSA) Certificate
• Possess current First Aid and CPR certifications
• Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required

Ready to Apply

If this sounds like the opportunity for you, please apply now! 

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and service-driven professional to join our vibrant and fast-paced Food & Beverage team! 

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking.
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology.
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience.
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings.

About the Role

You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.

The Benefits of the Role 

• Inclusive, flexible and engaging work environment, built on strong values and authenticity
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Food & Beverage Attendant

• Deliver exceptional, personalised service to all guests in a warm and professional manner
• Ensure prompt, accurate, and attentive delivery of food and beverage offerings
• Maintain a thorough knowledge of menus, beverages and specials 
• Uphold the highest standards of presentation, hygiene and cleanliness 
• Work collaboratively with the wider team to ensure seamless service 
• Contribute to a positive, energetic and high performing team environment 

Setting you up for Success

• 6-12 months experience in Restaurant, Breakfast or Event service 
• A genuine passion for hospitality and creating exceptional guest experiences
• Strong communication and interpersonal skills 
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in availability, including weekends and public holidays
• Current Responsible Service of Alcohol Certificate
• Five-Star experience is advantageous, but not a necessity

Ready to Apply

If this sounds like the opportunity for you, please apply now! 

Due to our late volume of applications, please note only shortlisted candidates will be contacted. 

Bathurst Panthers has an exciting opportunity for energetic and versatile customer service professional to join their friendly team.

We are looking for an exceptional team player with a welcoming smile to deliver excellent customer service to our members and guests across our beverage and catering teams. You will thrive in a fast-paced team environment and will have the ability to work efficiently and pro-actively as you learn to perform the various tasks associated within the departments. Committed to customer service, you will take pride in your appearance, your workplace and will demonstrate exceptional communication skills to our members and guests.

Your Main Duties and Responsibilities will include, however are not limited to:

• Providing high levels of customer service to our members and guests;
• Ensuring effective replenishment of food and beverage products;
• Cash handling duties;
• Maintaining floor cleanliness including table clearing, glass and plate collection and;
• General cleaning duties as required.

To be successful in this role, you will possess the following attributes:

• Minimum 1-year experience in the same or similar role;
• A proven track record for providing exceptional customer service;
• RSA and RCG Certificates;
• A history of accurate and efficient cash handling is essential;
• A strong work ethic and ability to work in a team environment as well as autonomously;
• Fantastic written and verbal communication skills and;
• Strong attention to detail and the ability to problem solve.

Why work for Panthers?

• Enjoy the benefits of working within the Panthers Group
• Work within a supportive team who prides ourselves on giving back to our employees!
• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers merchandise
• Award and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

You will demonstrate a strong work ethic, a commitment to customer service and the ability to work in a team as well as autonomously. You are required to be flexible and reliable as you will need to be available for a variety of shifts including nights, weekends and public holidays.

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

Bathurst Panthers have an exciting opportunity for a dedicated leader and customer focused professional to work as a Duty Manager in their vibrant and busy club.

About the role:

We are currently seeking a dynamic leader to take on the ultimate role in club operational management at our prestigious Bathurst Club. We are looking for a customer service professional who can coordinate club operations from the various departments of the club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment. 

As a duty Manager:

• Managing the day-to-day business of the club;
• Daily cash reconciliation, processing and completing management reports;
• Ensuring the comfort and wellbeing of members and guests;
• Adhering to Panthers policies, procedures and legislative requirements;
• Managing staff on shift including directing, leading and monitoring staff productivity and performance;
• Ensuring the success and cohesion of the various departments;
• Managing conflict resolution and customer complaints and;
• Complying WHS principles and legislation.

About you:

• Previous experience in a supervisory or management role within a high volume and fast paced environment highly desirable;
• Fantastic written and verbal communication skills;
• Exceptional shift management and customer service skills;
• Ability to deal with complex situations and make effective business decisions;
• Intermediate computer skills including understanding of Microsoft applications;
• High standard of personal grooming and;
• Current RSA/RCG and First Aid qualifications;
• Completion of a Clubs NSW Management course or Certificate IV in Hospitality Management would be highly regarded or willingness to complete.

As part of the Panthers Group:

• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers Merchandise
• Access to further deals with local brands
• Reward and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

You are required to be flexible and reliable as you will need to be available to work a variety of shifts as including nights, weekends and public holidays.

Please note that due to the large volume of applications, only short-listed applicants will be notified.

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

Love building relationships and creating great first impressions?
At Panthers, every interaction matters. Join our Membership Team and help deliver the  exceptional service that keeps our members coming back.

The Opportunity

As the welcoming face of our club, you'll greet and engage with members, keep them informed about club events, promotions and offerings, actively promote the Panthers Rewards program, and deliver outstanding customer service that creates memorable experiences with every interaction.

What you'll be doing

• Promote and communicate the benefits of the Panthers Rewards program to members and their guests accurately in a proactive and professional manner.
• Welcome, greet and sign in all patrons entering the club.
• Respond to member and guest enquiries promptly, courteously and efficiently.
• Ensure the efficient processing of Panthers Rewards point redemptions including  active assistance to members at kiosk terminals.
• Maintain accurate membership records by ensuring all data is entered correctly into the membership database.
• Keep team members informed of updates to Panthers Rewards procedures, upcoming promotions and club activities.
• Provide administrative support to guests wishing to join the club
• Perform general administrative duties as required.

Why you’ll love working with us

At Panthers, our PRIDE values shape everything we do. We take pride in being Professional in our approach, treating everyone with Respect, inspiring one another to grow and succeed, remaining Dedicated to our members, guests and community, and striving to deliver Exceptional experiences every day. We know our people are the key to our success. That's why we're committed to creating a workplace where you'll feel supported, recognised and empowered to grow your skills, build your career and make a meaningful contribution.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave for PT/FT employees
• Purchased Annual Leave for eligible PT/FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

Apply Now!

Due to our large volume of applications, please note only shortlisted candidates will be contacted. 

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community. 

Love engaging with customers, creating exceptional customer experiences and leading by example? Thrive in a fast-paced, high-energy atmosphere?

Panthers Penrith is seeking energetic and enthusiastic Precinct Meeting and Events Floor Manager to join the team.

 About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community. 

The Role

As a respected leader, you will manage the daily operations across the Panthers Event Centre Precinct (ECP) and Western Sydney Conference Centre (WSCC) to inspire the Meeting and Events team with your ability to always make customers the number one priority. Catering for a wide range of meetings and events, you will adapt to a variety of settings while always maintaining high standards of service within the team. With a sharp eye for detail, you will ensure customers are impressed by the impeccable presentation of our venue.

The Duties and Responsibilities include:

• Maintaining high standards of customer service within a variety of function settings;
• Resolving customer enquiries and issues;
• Food and beverage service;
• Shift and staff management;
• Function room set up;
• Recruiting, training and developing an effective, motivated & happy team;
• Completing accurate shift reports and worksheets;
• Maintaining a strong focus on WH&S principles;
• Support new business and growth objectives;
• Managing efficient and effective stock control processes.

The successful candidate will have:

• Excellent written and verbal communication skills
• Experience in customer service (gaming experience is highly regarded)
• Demonstrated history of providing exceptional customer service with a strong attention to detail and effective problem-solving abilities
• Proven track record in accurate cash handling
• Enjoy working collaboratively in a team setting
• Ability to work on your feet for long periods and within a smoking environment
• Outstanding presentation and grooming
• Current RSA and RCG certifications
• Availability to work various shifts during operational hours, including but not limited to Thursday through Sunday, both day and night

Why you'll love working at Panthers

• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers Merchandise
• Access to further deals with local brands
• Reward and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

Sound like you? Apply Now!

Due to our large volume of applications, please note only shortlisted candidates will be contacted. 

Ready to kick start your culinary career in a fast paced kitchen where you can learn, grow and showcase your passion for food? Join the team at Port Macquarie Panthers as our next Commis Chef.

The Opportunity

As a Commis Chef at Port Macquarie Panthers, you’ll have the opportunity to develop your culinary skills while working alongside an experienced and supportive kitchen team. You’ll assist with food preparation, cooking and presentation across our busy dining operations, while learning industry best practice in food safety, quality and kitchen organisation. This is an ideal opportunity for an enthusiastic emerging chef who is eager to build their experience, contribute to a positive team environment and grow their career within a well-established hospitality venue.

What you'll be doing

• Food preparation, presentation and service to our members and guests;
• Catering for functions and various events;
• Stock management duties including stock takes and recording wastage;
• Accepting food deliveries, checking stock and ensure the safe storage of products;
• Cleaning duties within kitchen area to ensure the kitchen is well presented and cleaned at all times and;
• Practice compliant food health and safety through safe storage and utilising FIFO principles.

To be successful in this role, you will possess

• At least 2-3 years’ experience working in a busy kitchen environment;
• Commercial Cookery Trade Qualification;
• Previous function catering experience;
• Fantastic communication skills;
• Strong attention to detail;
• A good level of physical fitness as the role entails lifting and carrying kitchen items;
• Positive attitude and the ability to work well under pressure;
• Strong commitment to your customers and team and;
• Passion and enthusiasm for delivering the best food service for our customers

Why you’ll love working with us

At Panthers, our PRIDE values shape everything we do. We take pride in being Professional in our approach, treating everyone with Respect, inspiring one another to grow and succeed, remaining Dedicated to our members, guests and community, and striving to deliver Exceptional experiences every day. We know our people are the key to our success. That's why we're committed to creating a workplace where you'll feel supported, recognised and empowered to grow your skills, build your career and make a meaningful contribution.

As part of the Panthers team, you'll enjoy

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave for PT/FT employees
• Purchased Annual Leave for eligible PT/FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

Apply Now!

Due to our large volume of applications, please note only shortlisted candidates will be contacted. 

About Us

Panthers Port Macquarie is ideally located in the heart of Port Macquarie, overlooking the beautiful Hastings River. Our Club boasts two restaurants, a café, two bars and 10 meeting, event and function spaces, as well as one of the region’s largest indoor entertainment venues and a dedicated family-friendly outdoor area. As part of the Panthers Group, we are strongly focused on our members, their guests and the wider community, proudly supporting local charities, sporting organisations and community initiatives. While Panthers has continued to grow, our priority remains delivering an exceptional customer experience and providing a welcoming place for the Port Macquarie community to play, eat, drink and meet.

Be part of a Premiership-winning team

Participating in the premier Rugby League competition worldwide, Penrith Panthers Rugby League Club is on the search for a highly motivated individual to take up the role of Marketing and CRM Executive.

About The Role

Reporting to the Head of Marketing, Digital and Data, this role will drive commercial growth and fan engagement through the Panthers Digital Network, which reaches more than 1.4 million social followers and an extensive opted-in email database. You will be the club’s CRM lead and responsible for building meaningful connections between the club and it’s avid and casual fan base across Australia.

As Marketing & CRM Executive, you will:

• Develop and optimise customer journeys through HubSpot (acquisition, welcome, retention, revenue generation, reactivation).

• Execute campaigns for SMS, EDM and retargeting within HubSpot and the club’s social channels.

• Manage the digital campaign schedule for commercial partners within the partnerships program.

• Monitor fan engagement and commercially focused journeys within HubSpot and the Digital Network.

• Provide campaign analysis and reporting of direct marketing activity.

• Be the designated marketing contact for commercial departments as determined within the marketing team.

• Manage multiple concurrent projects whilst adhering to specific deadlines and;

• Assist with other tasks as and when required of the position.

About You

• 2-3 Years experience in executing marketing campaigns via a CRM (HubSpot, Salesforce etc).
• Tertiary qualifications in marketing or communications.
• Strong understanding of customer data and database marketing.
• The ability to manage campaign calendars and ensuring timely delivery
• Ability to work independently and collaboratively as part of a team and;
• An understanding and interest in sport (advantageous). 
• Flexibility with working hours, including weekend work during the NRL season. The successful candidate will be required to work at Panthers home games throughout the season.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave
• Purchased Annual Leave for eligible FT/PT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking.
   

APPLY NOW!

 Please note only shortlisted candidates will be contacted.

Be part of a Premiership-winning team

Every membership tells a story, and every great experience starts with you.

Join our team as Membership Coordinator on a part-time, fixed-term contract from September 2026 to February 2027and play a key role in delivering the exceptional service our members know and love.

About The Role

As the first point of contact for our members and guests, you'll create a welcoming and memorable first impression. From assisting members with renewals to welcoming new members to the Panthers family, you'll deliver exceptional customer service with confidence and professionalism.

You'll coordinate day-to-day Membership operations, assist with enquiries and membership purchases, and provide knowledgeable advice on our products and services. With your enthusiasm, attention to detail and passion for helping people, you'll ensure every interaction reflects the high standards our members expect from Panthers.

As Membership Coordinator, you will:

• Coordinate the day-to-day operations of the Membership Footy Hub.

• Assist with the coordination of Membership buses for game days and events.

• Drive Membership sales by delivering exceptional customer service and identifying sales opportunities.

• Develop and maintain extensive knowledge of the Panthers Membership program, products and benefits.

• Coordinate Membership operations, including payment plan processing, Member pack fulfilment, seating allocations and Member events.

• Assist with ticketing builds and the allocation of tickets for game days.

• Identify opportunities to grow and retain the Membership base.

• Respond to Member enquiries promptly and professionally via phone and email, within 24 hours.

• Deliver a consistent high standard of customer service, including proactively upselling Membership products and services where appropriate.

• Build positive relationships with Members, ensuring every interaction reflects the

• Panthers brand and enhances the overall Member experience.

About You
You are passionate about delivering exceptional customer service and creating memorable member experiences. You thrive in a fast-paced environment, have excellent attention to detail, and enjoy working collaboratively as part of a team.

To be successful in this role, you will have:

• Exceptional customer service, communication and organisational skills.
• Strong computer skills, including experience with Microsoft Office, databases and ticketing systems.
• Excellent attention to detail and the ability to work accurately and efficiently.
• The ability to work proactively, both independently and as part of a team.
• A professional, well-presented approach and pride in representing the Panthers brand.
• A valid Working with Children Check.
• Flexibility to work a rotating roster, including weekdays and weekends.
• An interest in Rugby League or the sporting industry.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave
• Purchased Annual Leave for eligible FT/PT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking.
   

APPLY NOW! 🐾

 Please note only shortlisted candidates will be contacted.