Job openings

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and enthusiastic Assistant Night Manager to join the Hotel and Western Sydney Convention Centre! 

Introducing WSCC & Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

The Benefits of the Role

• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
• Training and Development with Global Career Opportunities 
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Assistant Night Manager

• Assist the Night Manager with overseeing the hotel's overnight operations, ensuring the property operates efficiently and in line with hotel policies and procedures
• Support and complete the night audit process, including administrative and reporting tasks
• Provide strong leadership and guidance to the night team
• Handle guest enquiries, requests, and complaints in a professional and timely manner, ensuring appropriate follow-up and resolution
• Deliver efficient, friendly and professional customer service to all guests
• Ensure a smooth and detailed handover is completed for the incoming shift team
• Monitor the safety, security and presentation of the hotel during overnight operations
• Assist with coordinating departmental activities to ensure seamless hotel operations overnight

About You

• Previous experience in Front Office, Night Audit, or in a Team Leader, Supervisor, or a similar hotel role is highly advantageous
• Experience within a five-star or premium hotel environment is desirable, but not essential
• Knowledge and experience using Opera PMS is essential
• A passion for delivering exceptional guest service with a positive and professional attitude
• Excellent communication, problem-solving, and leadership skills 
• Current Responsible Service of Alcohol (RSA) Certificate required
• Current First Aid and CPR certification required

Ready to Apply

If this sounds like the opportunity for you, please apply now! 

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and service-driven professional to join our vibrant and fast-paced Food & Beverage team! 

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking.
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology.
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience.
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings.

About the Role

You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.

The Benefits of the Role 

• Inclusive, flexible and engaging work environment, built on strong values and authenticity
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Food & Beverage Attendant

• Deliver exceptional, personalised service to all guests in a warm and professional manner
• Ensure prompt, accurate, and attentive delivery of food and beverage offerings
• Maintain a thorough knowledge of menus, beverages and specials 
• Uphold the highest standards of presentation, hygiene and cleanliness 
• Work collaboratively with the wider team to ensure seamless service 
• Contribute to a positive, energetic and high performing team environment 

Setting you up for Success

• 6-12 months experience in Restaurant, Breakfast or Event service 
• A genuine passion for hospitality and creating exceptional guest experiences
• Strong communication and interpersonal skills 
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in availability, including weekends and public holidays
• Current Responsible Service of Alcohol Certificate
• Five-Star experience is advantageous, but not a necessity

Ready to Apply

If this sounds like the opportunity for you, please apply now! 

Due to our late volume of applications, please note only shortlisted candidates will be contacted. 

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

About the Role

You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.

The Benefits of the Role

• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity
• Training and Development with Global Career Opportunities 
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Guest Services Manager 

Reporting to the Assistant Front Office Manager, you will:

• Oversee hotel operations on a shift basis, ensuring a seamless guest experience
• Lead and inspire the Front Office team to deliver exceptional service
• Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do
• Drive guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach
• Assist with the training, coaching, and development of Front Office team members

About You

• Previous experience in a Guest Services Manager, Duty Manager, or Front Office Supervisor role is essential
• Exposure to a premium, or five-star hotel environment will be highly regarded
• Proficiency in Opera PMS is required
• A passion for delivering exceptional guest service with a positive and professional attitude
• Excellent communication, problem-solving, and leadership skills 
• Hold a current Responsible Service of Alcohol (RSA) Certificate
• Possess current First Aid and CPR certifications

Ready to Apply

If this sounds like the opportunity for you, please apply now! 

Love engaging with customers and creating exceptional customer experiences? Thrive in a fast-paced, high-energy atmosphere?

Panthers Penrith is seeking energetic and enthusiastic customer service professionals to join our busy Gaming team.

Part-time contract position, offering approx. 8 – 30 hours per week, depending on the successful candidate’s availability and suitability.

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community. 

A Day in the Life of a Panthers Gaming Attendant

As a Gaming Attendant, you will deliver outstanding customer service to our members and guests. This includes promptly responding to pages, serving a variety of food and beverages, and assisting members. Your role is crucial in fostering a welcoming and enjoyable environment, ensuring that every member and guest has a memorable experience. You will:

• Deliver exceptional customer service to members and guests
• Provide food and beverage service within designated timeframes
• Handle cash transactions, including TAB and KENO
• Maintain cleanliness and presentation of the gaming area
• Ensure all financial transactions with patrons are conducted accurately and efficiently
• Address minor service and maintenance needs of gaming machines
• Promote and upsell the advantages Panthers Memberships

The successful candidate will have:

• Excellent written and verbal communication skills
• Experience in customer service (gaming experience is highly regarded)
• Demonstrated history of providing exceptional customer service with a strong attention to detail and effective problem-solving abilities
• Proven track record in accurate cash handling
• Enjoy working collaboratively in a team setting
• Ability to work on your feet for long periods and within a smoking environment
• Outstanding presentation and grooming
• Current RSA and RCG certifications
• Availability to work various shifts during operational hours, including but not limited to Thursday through Sunday, both day and night

Why you'll love working at Panthers

• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers Merchandise
• Access to further deals with local brands
• Reward and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

Sound like you? Apply Now!

Due to our large volume of applications, please note only shortlisted candidates will be contacted. 

Penrith Panthers has an opportunity for a Surveillance Operator to commence! You will be provided with 8 weeks of paid training!

The Surveillance Operator will be responsible for ensuring the safety and security of our staff, members, guests and property utilising the resources of over 450 CCTV cameras. With a keen eye for detail, you will demonstrate qualities of integrity, respect for property and people, and the ability to adapt to changing environments. The Surveillance Operator will be required to work in a team environment and also independently for extended periods of time.  

Your Main Duties and Responsibilities will include:

• Live monitoring of CCTV using Avigilon system
• Actioning police CCTV requests
• Backing up of Body Worn Cameras
• Operating as a Command Centre via 2-way radio to our various departments. 
• Monitoring and actioning alarms using the Gallagher Alarm System.
• Liaise and work closely with Emergency Services
• Operation of the EWIS Panel and Fire Response System. 
• Ensuring high accuracy with data entry and administration tasks
• Export and interpret gaming meter reports,
• Investigations using available reporting programs and CCTV
• Investigating and Analysing transactions, behaviours and alerts generated by internal teams/ systems for signs of potential Money-Laundering/Terrorist Financing behaviour.
• Maintaining high levels of confidentiality at all times;
• Adhere to Panthers policies, procedures and legislative requirements.

To be successful in this role you will have:

• NSW Security Industry License Class 1A/E;
• RSA and RCG Certificates;
• First Aid Certificate;
• Intermediate Microsoft Excel skills;
• Intermediate touch typing skills;
• Strong attention to detail;
• Outstanding verbal and written communication skills;
• A strong understanding of the AML/CTF Act and its applications
• Exceptional analytical skills, with the ability to interpret complex data
• Proficient in writing analytical intelligence reports and presenting findings to stakeholders.
• Ability to master technical equipment will help you to succeed in this role.
• Ability to work in a team environment and also independently for extended periods of time.  

Why work at Panthers?

• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers Merchandise
• Access to further deals with local brands
• Reward and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

Sound like you?  Apply Now!

You will need to demonstrate a strong work ethic, a commitment to customer service and the ability to work in a team as well as autonomously. You are required to be flexible and reliable as you will need to work a varierty of shifts as required including nights, weekends and public holidays.

If this sounds like the job for you then please apply today!

Due to our large volume of applications, please note only shortlisted candidates will be contacted. 

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

Master Licence Number 407793444

Port Macquarie Panthers have an exciting opportunity for a dedicated leader and customer focused professional to work as a Duty Manager in our vibrant and busy club.

We are currently seeking a dynamic leader to take on the ultimate role in club operational management at our prestigious Port Macquarie Club. We are looking for a customer service professional who can coordinate club operations from the various departments of the club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment. 

Enjoying various tasks your main duties will include, however are not limited to:

• Managing the day-to-day business operations of the club;
• Daily cash reconciliation and processing;
• Ensuring the comfort and wellbeing of members and guests;
• Adhering to Panthers policies, procedures and legislative requirements;
• Direct, lead and monitoring staff productivity and performance;
• Planning and reviewing rostering needs daily, weekly and monthly;
• Ensuring the success and cohesion of the various departments;
• Managing conflict resolution and customer complaints and;
• Demonstrating an awareness of WHS principles.

To be successful in this role, you will have:

• Previous experience in a supervisory or management role within a high volume and fast paced environment;
• Fantastic written and verbal communication skills;
• Exceptional shift management and customer service skills;
• Proven ability to lead a team of approximately 30 staff at one time;
• Ability to deal with complex situations, work under pressure and make effective business decisions;
• Intermediate computer skills including understanding of Microsoft applications;
• Honest and reliable along with a high standard of personal grooming;
• Current RSA,RCG and First Aid qualifications and;
• Completion of a Clubs NSW Management course or Certificate IV in Hospitality Management would be highly regarded.

The role requires a dynamic problem solver with the ability to remain calm in high pressure situations and think on their feet. You will need to be available 7 days a week including nights, weekends and public holidays to work as required.

If this sounds like the position for you and you are up for the challenge, then please apply today!