Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate Guest Services Attendant to join our dynamic and guest-focused Front Office team!

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking.
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology.
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience.
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings.

The Benefits of the Role 

• Inclusive, flexible and engaging work environment, built on strong values and authenticity
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Guest Services Attendant 

Reporting to the Guest Services Manager, your key responsibilities will include:

• Delivering exceptional guest satisfaction as the welcoming face of the Front Office team
• Contributing to a professional, innovative, and flexible team where service is a passion, not just a job
• Supporting a whole-hotel approach to guest loyalty, ensuring guests feel recognised and valued
• Assisting with daily Front Office operations to maintain smooth and efficient service
• Creating memorable experiences that enhance the hotel’s reputation for outstanding hospitality

Setting you up for Success

To thrive in this role, you will ideally have:

• Prior Guest Services / Front Office experience 
• Excellent customer service skills with a genuine guest-focused approach
• Strong attention to detail and the ability to work effectively as part of a team
• Five star hotel experience - advantageous but not required

Ready to Apply

If this sounds like the opportunity for you, please apply now!