Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel!

THE PRODUCT

• Pullman Sydney Penrith is a 5-star hotel, part of the Accor group and the Panthers Precinct
• Located within the Western Sydney Convention Centre (WSCC) precinct, creating a premium destination for business and leisure.
• Integrated offering that includes hotel, convention centre, and access to Panthers Club facilities.

THE BENEFITS

• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
• Competitive Remuneration Package.
• Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.
• Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
• Onsite Complimentary Car Parking

THE ROLE

• Lead and supervise the Concierge team, ensuring operational excellence and luxury service.

• Provide personalized guest service, acting as a trusted local expert.

• Assist with luggage handling, room escorting, and delivery of VIP amenities.

• Promote and facilitate guest sign-ups for ALL Accor loyalty and Panthers Club membership.

• Serve as the connection point between the Hotel, WSCC, and Panthers Precinct.

• Ensure smooth guest transportation and logistics, including airport transfers.

• Maintain front and back-office systems, ensure procedural compliance, and contribute to operational efficiency.

• Support WH&S policies, staff inductions, and uphold hotel safety and service standards.

• Drive team communication, training, and a culture of excellence aligned with the Heartist Philosophy

THE CRITERIA 

• Previous experience in a Concierge or front office leadership role within a luxury hotel.

• Strong local area knowledge (Penrith and Western Sydney).

• Proven ability to lead, train, and motivate a team.

• Professional presentation and outstanding interpersonal skills.

• High level of guest service focus, especially for VIP and high-profile guests.

• Proficiency in hotel systems, guest services, and operations management.

• Commitment to WH&S, confidentiality, and adherence to Accor brand standards.

• Availability to work a flexible roster, including weekends and public holidays.

THE APPLICATION

If this sounds like the opportunity for you, please apply now!