About the role:

You will be an exceptional team player with strong product knowledge and will thrive to make sure our members are the number one priority. You will be responsible for the coordination of membership and ticketing operations and assist customers with their purchases and enquires. You will engage customers with your enthusiasm and passion for your products, and will maintain high levels of customer service at all times.

Enjoying various tasks, your main duties will include, however are not limited to:

• Administer membership operations including payment plan processing, Member pack fulfilment, seating allocations and Member events
• Administer the ticketing operations and logistics for game days
• Assist in the coordination of the membership footy hub
• Coordination of the membership buses
• Assist in the coordination of membership events and experiences
• Coordination of the Membership teams sales strategy including outbound calls
• Driving revenue from Membership sales
• Ensure all inbound phone calls are answered efficiently and in line with club standards.
• Assist to drive team to achieve KPIs.
• Extensive product knowledge of the Membership program
• Identifying and generating areas for Membership growth
• All communication is delivered in a professional standard both via email and over the phone
• Membership enquiries are responded to and actioned within 24 hours
• Enhance customer service standards include upselling where possible

To be successful in this role, you will possess the following:

As the first point of contact, you will be the face of Panthers for many of our members who are renewing their memberships, or joining Panthers for the first time. You will thrive in a busy team environment and enjoy using your outstanding customer service skills to provide members with the best possible experience. Along with a high standard of personal grooming, you will take pride in your appearance and your workplace. You will have the drive and passion to work in a fast-paced environment and have a passion for Rugby League or sport in general. You will have a positive, outgoing and energetic approach to work and be exceptionally well groomed at all times. You will need to be available within business hours, including weekends, and public holidays.

Essential:

• At least 2 years’ experience in a membership environment
• Experience in Membership software Archtics
• Working with Children’s Check

Desirable:

• Experience with ticketing platform, Ticketmaster
• Experience in Mber+ fulfilment
• Experience in financial record keeping
• Strong organisational ability with excellent communication and customer service skills
• Excellent computer skills including database management, ticketing systems and MS Office
• Ability to provide accurate service in a timely manner to customers
• Possess strong attention to detail and
• Ability and initiative to work efficiently and pro-actively, either autonomously or in a team.

Applications will close at 11:59 pm on Sunday, 9th November 2025. Please ensure all submissions are received before this time.

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply