Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and enthusiastic Assistant Night Manager to join the Hotel and Western Sydney Convention Centre! 

Introducing WSCC & Pullman Sydney Penrith

• Largest Conference Centre in Western Sydney
• 1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio Visual
• Penrith’s First Five-star International Hotel with 152 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking
• Marcel Bar & Bistro, 120 seats providing an elevated and unique dining experience
• Tori is a stylish and bespoke all day dining lobby bar & café

The Benefits of the Role

• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
• Training and Development with Global Career Opportunities 
• Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
• Onsite Complimentary Car Parking

The Role of Assistant Night Manager

• Assist the Night Manager with overseeing the hotel's overnight operations, ensuring the property operates efficiently and in line with hotel policies and procedures
• Support and complete the night audit process, including administrative and reporting tasks
• Provide strong leadership and guidance to the night team
• Handle guest enquiries, requests, and complaints in a professional and timely manner, ensuring appropriate follow-up and resolution
• Deliver efficient, friendly and professional customer service to all guests
• Ensure a smooth and detailed handover is completed for the incoming shift team
• Monitor the safety, security and presentation of the hotel during overnight operations
• Assist with coordinating departmental activities to ensure seamless hotel operations overnight

About You

• Previous experience in Front Office, Night Audit, or in a Team Leader, Supervisor, or a similar hotel role is highly advantageous
• Experience within a five-star or premium hotel environment is desirable, but not essential
• Knowledge and experience using Opera PMS is essential
• A passion for delivering exceptional guest service with a positive and professional attitude
• Excellent communication, problem-solving, and leadership skills 
• Current Responsible Service of Alcohol (RSA) Certificate required
• Current First Aid and CPR certification required

Ready to Apply

If this sounds like the opportunity for you, please apply now!