Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager to join the Hotel!

Introducing Pullman Sydney Penrith

• Penrith’s First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking
• 1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio Visual.
• Market Leading Sustainability Initiatives
• Concierge and Valet Parking

The Benefits of the Role

• Competitive Remuneration Package
• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
• Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.
• Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
• Onsite Complimentary Car Parking

The Role of Guest Services Manager 

• Reporting to the Assistant Front Office Manager, you will be responsible for overseeing the hotel operations on a shift basis, with a particular focus on leading the Front Office and Concierge/Valet teams.
• You will lead and inspire an authentically guest-centric, professional, innovative and flexible team where service is a passion rather than a job.
• The activation and recognition of loyalty will be taken to a new level at this property and driven through a whole-hotel approach.
• Assist in conducting training for all Front Office employees.

Setting you up for Success

• Prior Guest Services Manager/Duty Manager experience is essential 
• Five-Star experience is advantageous, but not a necessity
• Accor experience is advantageous, but not a necessity
• Experience leading a team with a strong focus on engagement and development

Ready to Apply

If this sounds like the opportunity for you, please apply now!