Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel!

THE PRODUCT

• Pullman Sydney Penrith is a 5-star hotel, part of the Accor global hospitality brand.
• Located within the Western Sydney Conference Centre (WSCC) and Panthers Precinct.
• Offers an integrated premium guest experience across accommodation, entertainment, and conference facilities.

THE BENEFITS

• Join a world-class hospitality brand with career progression opportunities within Accor and the Panthers Group.
• Be part of a prestigious hotel team in a dynamic and high-visibility front-of-house role.
• Participate in ongoing training, team engagement, and development programs.
• Enjoy staff benefits, including discounts and access to loyalty programs.
•  

THE ROLE

• Provide a warm, professional welcome and farewell to all guests.

• Assist with luggage handling, valet parking, escorting guests to rooms and the WSCC.
• Deliver VIP amenities, respond to guest requests, and support concierge services such as booking tours or transport.
• Actively promote and assist with sign-ups for ALL Accor and Panthers Club memberships.
• Ensure the lobby and entrance area are clean, presentable, and welcoming at all times.
• Perform daily tasks including mail runs, parcel handling, and room showings.
• Report and help resolve guest complaints or issues, escalating as needed.
• Contribute to a collaborative and positive work culture through team briefings and peer support.
•  

THE CRITERIA 

• Previous guest service experience in hospitality or a customer-facing role preferred.
• Friendly, professional demeanor with excellent communication and interpersonal skills.
• Strong local knowledge of Penrith and Western Sydney (or willingness to learn).
• Ability to safely perform manual handling tasks (e.g., luggage, valet parking).
• Willingness to work flexible hours, including weekends, evenings, and holidays.
• Awareness of and commitment to WH&S, hygiene, and safety standards.
• Demonstrated attention to detail and pride in presentation and cleanliness.
• Eagerness to learn, contribute to the team, and provide exceptional guest experiences.

THE APPLICATION

If this sounds like the opportunity for you, please apply now!