Pullman Sydney Penrith and Mercure Penrith have an exciting opportunity for a passionate and experienced Reservations professional to join our growing hotel group and be part of our high-performing team!

Are you a people person with a genuine passion for hospitality? Join us as a Full Time Cluster Reservations Sales Agent and play a key role in connecting guests to exceptional experiences across our hotels.

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking.
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology.
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience.
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings.

Introducing Mercure Penrith

• Located at the base of the stunning Blue Mountains, Mercure Penrith offers 222 modern and comfortable guest rooms, each equipped with flat-screen TVs, cable channels, air conditioning, and high-speed Wi-Fi.
• The hotel features a range of facilities for guests to enjoy, including a gymnasium, guest lounge, outdoor swimming pool, BBQ area, and ample on-site parking.
• At Mercure Penrith, our team takes pride in delivering exceptional service and creating memorable guest experiences, making us a welcoming destination for visitors to the Penrith region.

The Benefits of the Role 

• Inclusive, flexible and engaging work environment, built on strong values and authenticity
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

In this fast-paced, multi-property role, you’ll manage individual and small group bookings, convert enquiries into confirmed stays, and help maximise occupancy and revenue - all while delivering exceptional guest experiences.

Key Responsibilities

• Manage inbound reservation enquiries via phone, email, and online channels
• Convert leads into bookings through effective upselling and product knowledge
• Accurately process bookings and maintain system integrity across all cluster hotels
• Liaise with Sales, Events, and Front Office teams to ensure a seamless guest journey
• Contribute to achieving revenue, conversion, and customer satisfaction goals

About You 

• Strong communication and customer service skills
• A keen eye for detail and accuracy in a fast-paced environment
• Experience with hotel reservations systems (RESAweb, Opera, or similar preferred)
• A positive, proactive team player with a passion for delivering service excellence

Ready to Apply

You’ll be part of a supportive and dynamic cluster team that values collaboration, professional growth, and living our values every day.

If you’re motivated, detail-oriented, and love creating memorable guest experiences - we’d love to hear from you!