At Panthers, we’re more than just a team – we’re a source of community pride.

We pride ourselves on delivering excellence across every touchpoint of our club and fan experience.

Join a collaborative, high-performing team in a role that offers variety, challenge,

and the chance to make a real impact.

Are you a driven retail and e-commerce professional who thrives in a fast-paced environment, has a strong eye for detail, and is passionate about delivering exceptional customer experiences? This role is ideal for someone with strong sales and merchandising experience who enjoys leading operations across in-store, online and game day environments, while contributing to the commercial success of a professional sporting organisation.

About the Role

This is an exciting opportunity to take ownership of the Panthers’ merchandise and retail operations, playing a key role in driving revenue, enhancing brand presence, and delivering a seamless customer experience across all channels.

As the Merchandise & Licensing Executive, you will be responsible for:

• Delivering exceptional customer service standards across all retail touchpoints
• Coordinating staff rostering, training, and day-to-day team operations
• Managing retail operations across the Club store, online shop, and game day outlets
• Leading visual merchandising, store presentation, and promotional displays
• Overseeing e-commerce operations, including online sales and order fulfilment
• Managing game day retail activations, including pop-up outlets and merchandise van operations
• Monitoring sales performance and contributing to achieving budget targets
• Preparing sales reports and analysing trends to inform business decisions
• Managing stock control, forecasting, ordering, and stocktake processes
• Liaising with suppliers, Purchasing, IT and Finance to ensure accurate product setup and reporting
• Supporting the planning and execution of promotions, product launches, and campaigns
• Collaborating with the Marketing team to maximise sales and brand exposure

The successful candidate for this role will possess the following:

• 3–5 years’ experience in retail, merchandise, or a similar commercial environment
• Demonstrated experience in e-commerce platforms and online retail operations
• Strong sales acumen with a focus on driving revenue outcomes
• Excellent organisational skills and attention to detail
• Strong leadership and team coordination capabilities
• High level communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with POS systems, stock management and reporting tools (preferred)
• Flexibility to work weekends, game days and events as required

If this sounds like the position for you, please apply today!

Applications close Friday 10 April 2026 at 11:59pm

The Panthers Group is an Equal Opportunity Employer