Panthers Penrith have an exciting and rare opportunity for an energetic and enthusiastic customer focused individual to join our Membership Team on a Part Time basis.

The Opportunity

As the welcoming face of our club, you'll greet and engage with members, keep them informed about club events, promotions and offerings, actively promote the Panthers Rewards program, and deliver outstanding customer service that creates memorable experiences with every interaction.

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community. 

What you'll be doing

• Promote and communicate the benefits of the Panthers Rewards program to members and their guests accurately in a proactive and professional manner.
• Welcome, greet and sign in all patrons entering the club.
• Respond to member and guest enquiries promptly, courteously and efficiently.
• Ensure the efficient processing of Panthers Rewards point redemptions including  active assistance to members at kiosk terminals.
• Maintain accurate membership records by ensuring all data is entered correctly into the membership database.
• Keep team members informed of updates to Panthers Rewards procedures, upcoming promotions and club activities.
• Provide administrative support to guests wishing to join the club
• Perform general administrative duties as required.

About you

• Friendly, positive and customer-focused with a passion for delivering exceptional service
• Professional presentation and a high standard of personal grooming
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Intermediate computer skills
• Ability to work efficiently in a fast-paced environment
• Current RSA and RCG competency card
• Availability to work both days and nights, weekends and public holidays

Why you'll love working at Panthers

• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers Merchandise
• Access to further deals with local brands
• Reward and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

Sound like you? Apply Now!

Due to our large volume of applications, please note only shortlisted candidates will be contacted.