Port Macquarie Panthers have an exciting opportunity for a dedicated leader and customer focused professional to work as a Duty Manager in our vibrant and busy club.

We are currently seeking a dynamic leader to take on the ultimate role in club operational management at our prestigious Port Macquarie Club. We are looking for a customer service professional who can coordinate club operations from the various departments of the club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment. 

Enjoying various tasks your main duties will include, however are not limited to:

• Managing the day-to-day business operations of the club;
• Daily cash reconciliation and processing;
• Ensuring the comfort and wellbeing of members and guests;
• Adhering to Panthers policies, procedures and legislative requirements;
• Direct, lead and monitoring staff productivity and performance;
• Planning and reviewing rostering needs daily, weekly and monthly;
• Ensuring the success and cohesion of the various departments;
• Managing conflict resolution and customer complaints and;
• Demonstrating an awareness of WHS principles.

To be successful in this role, you will have:

• Previous experience in a supervisory or management role within a high volume and fast paced environment;
• Fantastic written and verbal communication skills;
• Exceptional shift management and customer service skills;
• Proven ability to lead a team of approximately 30 staff at one time;
• Ability to deal with complex situations, work under pressure and make effective business decisions;
• Intermediate computer skills including understanding of Microsoft applications;
• Honest and reliable along with a high standard of personal grooming;
• Current RSA,RCG and First Aid qualifications and;
• Completion of a Clubs NSW Management course or Certificate IV in Hospitality Management would be highly regarded.

The role requires a dynamic problem solver with the ability to remain calm in high pressure situations and think on their feet. You will need to be available 7 days a week including nights, weekends and public holidays to work as required.

If this sounds like the position for you and you are up for the challenge, then please apply today!