- Join an industry leader
- Internal & External training opportunities & paid training sessions
- Internal promotions & transfer opportunities
- Career development opportunities
- Discounts on merchandise & at our restaurants
- Excellent working conditions, comfy staff room & free parking,
Glenbrook Panthers are seeking a motivated and customer focused professional to work as a Supervisor in our busy Café. About us … Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family friendly club with a strong focus on serving the community. Panthers Glenbrook is one of 5 venues within the Panthers Group, one of Australia’s largest entertainment groups, and is home to the mighty Penrith Panthers NRL team. About the Role … We have an exciting opportunity available for a passionate and energetic individual to deliver excellent service to our members and guests and manage the day-to-day operations of our busy Café. Being part of a collaborative team, you will lead, motivate and develop your team and inspire them to deliver an exceptional customer experience while also ensuring a clean and safe environment. Your main duties and responsibilities will include, however are not limited to: - Maintaining high levels of customer service at all times;
- Managing the day-to-day operations of the Café;
- Managing stock levels & ordering stock;
- Shift and staff management including performance management and disciplinary action;
- Assisting employees and customers with any enquiries;
- Managing conflict resolution and customer complaints;
- Completing Daily Shift Reports;
- Daily cash reconciliation, handling and processing;
- Cleaning duties;
- Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times;
- Ensuring the success and cohesion of the various departments and;
- Adhering to Panthers policies, procedures and legislative requirements.
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About you … This role requires an active problem solver with the ability to remain calm in high-pressure situations and think on their feet. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays. To be successful in this role you would need to possess the following: - Previous 2-3 years’ experience in a supervisory or management role within the hospitality industry;
- Fantastic written and verbal communication skills;
- Exceptional shift management and customer service skills;
- Ability to deal with complex situations and make effective business decisions;
- Intermediate computer skills including understanding of Microsoft applications;
- High standard of personal grooming and;
- Current RSA and RCG Competency Card and Barista Certificate is required for the role.
We’re looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm and a positive can-do attitude. If that sounds like you, we’d love to hear from you! APPLY NOW!! No recruitment agencies please The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply. |