• Join an industry leader
• Internal & External training opportunities & paid training sessions
• Internal promotions & transfer opportunities
• Career development opportunities
• Discounts on merchandise & at our restaurants
• Excellent working conditions, comfy staff room & free parking,

Glenbrook Panthers are seeking a motivated and customer focused professional to work as a Supervisor in our busy Café.

About us …

Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family friendly club with a strong focus on serving the community.

Panthers Glenbrook is one of 5 venues within the Panthers Group, one of Australia’s largest entertainment groups, and is home to the mighty Penrith Panthers NRL team.

About the Role …

We have an exciting opportunity available for a passionate and energetic individual to deliver excellent service to our members and guests and manage the day-to-day operations of our busy Café. Being part of a collaborative team, you will lead, motivate and develop your team and inspire them to deliver an exceptional customer experience while also ensuring a clean and safe environment.

Your main duties and responsibilities will include, however are not limited to:

• Maintaining high levels of customer service at all times;
• Managing the day-to-day operations of the Café;
• Managing stock levels & ordering stock;
• Shift and staff management including performance management and disciplinary action;
• Assisting employees and customers with any enquiries;
• Managing conflict resolution and customer complaints;
• Completing Daily Shift Reports;
• Daily cash reconciliation, handling and processing;
• Cleaning duties;
• Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times;
• Ensuring the success and cohesion of the various departments and;
• Adhering to Panthers policies, procedures and legislative requirements.
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About you …

This role requires an active problem solver with the ability to remain calm in high-pressure situations and think on their feet. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.

To be successful in this role you would need to possess the following:

• Previous 2-3 years’ experience in a supervisory or management role within the hospitality industry;
• Fantastic written and verbal communication skills;

• Exceptional shift management and customer service skills;
• Ability to deal with complex situations and make effective business decisions;
• Intermediate computer skills including understanding of Microsoft applications;

• High standard of personal grooming and;
• Current RSA and RCG Competency Card and Barista Certificate is required for the role.

We’re looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm and a positive can-do attitude.

If that sounds like you, we’d love to hear from you!

APPLY NOW!!

No recruitment agencies please

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.