Customer Service Attendant & Relief Duty Manager
Permanent Full Time Position


Port Macquarie Panthers have an exciting opportunity for a dedicated leader and customer focused professional to work as a Permanent Full Time Relief Duty Manager and Customer Service Attendant in their vibrant and busy club.


We have an exciting opportunity available for an energetic and passionate individual to become a Customer Service Attendant and Relief Duty Supervisor. Working in conjunction with your role as a Customer Service Attendant, you will step up when required to coordinate club operations from the various departments of the Club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.


Enjoying various tasks your main duties will include, however are not limited to:

  • Managing the day-to-day business operations of the club;
  • Maintaining excellent customer service to our members and guests;
  • Daily cash reconciliation and processing;
  • Ensuring the comfort and wellbeing of members and guests;
  • Adhering to Panthers policies, procedures and legislative requirements;
  • Monitoring staff productivity and performance;
  • Ensuring the success and cohesion of the various departments;
  • Managing conflict resolution and customer complaints and;
  • Demonstrating an awareness of WHS principles.


To be successful in this role, you will have:

  • Previous 2 years’ experience in a supervisory or management role within a high volume and fast paced environment;
  • Fantastic written and verbal communication skills;
  • Exceptional shift management and customer service skills;
  • Ability to deal with complex situations and make effective business decisions;
  • Intermediate computer skills including understanding of Microsoft applications;
  • High standard of personal grooming and;
  • Current RSA, RCG and First Aid qualifications. 



The role requires a dynamic problem solver with the ability to remain calm in high pressure situations and think on their feet. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.




If this sounds like the position for you and you are up for the challenge, then please apply today!


The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

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