Love engaging with customers, creating exceptional customer experiences and leading by example? Thrive in a fast-paced, high-energy atmosphere?

Panthers Penrith is seeking energetic and enthusiastic Precinct Meeting and Events Floor Manager to join the team.

 About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community. 

The Role

As a respected leader, you will manage the daily operations across the Panthers Event Centre Precinct (ECP) and Western Sydney Conference Centre (WSCC) to inspire the Meeting and Events team with your ability tto always make customers the number one priority. Catering for a wide range of meetings and events, you will adapt to a variety of settings while always maintaining high standards of service within the team. With a sharp eye for detail, you will ensure customers are impressed by the impeccable presentation of our venue.

The Duties and Responsibilities include:

• Maintaining high standards of customer service within a variety of function settings;
• Resolving customer enquiries and issues;
• Food and beverage service;
• Shift and staff management;
• Function room set up;
• Recruiting, training and developing an effective, motivated & happy team;
• Completing accurate shift reports and worksheets;
• Maintaining a strong focus on WH&S principles;
• Support new business and growth objectives;
• Managing efficient and effective stock control processes.

The successful candidate will have:

• Excellent written and verbal communication skills
• Experience in customer service (gaming experience is highly regarded)
• Demonstrated history of providing exceptional customer service with a strong attention to detail and effective problem-solving abilities
• Proven track record in accurate cash handling
• Enjoy working collaboratively in a team setting
• Ability to work on your feet for long periods and within a smoking environment
• Outstanding presentation and grooming
• Current RSA and RCG certifications
• Availability to work various shifts during operational hours, including but not limited to Thursday through Sunday, both day and night

Why you'll love working at Panthers

• Enjoy a 40% discount at any Panthers owned food outlets
• Enjoy a 20% discount on Panthers Merchandise
• Access to further deals with local brands
• Reward and recognition programs
• Learning, development and career growth opportunities
• Enjoy staff get-togethers and much more!

Sound like you? Apply Now!

Due to our large volume of applications, please note only shortlisted candidates will be contacted.